What our Customers say...
Water Damage Testimonials
A few weeks ago our washing machine caused huge water damage. If any one of you has been in that situation you would understand how frustrating it is not knowing how to handle the situation and obviously the concern for mold growth. We were recommended to contact this branch and we wanted a franchise that we could trust. We called SERVPRO because of their good reputation and quality of work. They responded immediately and came to my house all the way out in Santa Clarita. If you need SERVPRO's services give SERVPRO a call no matter where you live. They really do treat your house as their own and will take care of the problem and leave you with no worries.
Had SERVPRO out to do an assessment post water damage. The guy was extremely detailed and explained to me everything he was measuring/inspecting. Appreciated the professionalism and transparency regarding the process.
SERVPRO of Cienega helped me with an issue at a rental property I own in Simi Valley. My water heater spilled its guts and damaged a closet and the adjacent room. I called SERVPRO of Cienega in the morning and Demil scheduled my service for later that afternoon. They showed up on time and were professional throughout the process. Demil checked in with me multiple times and took care of me through and through. Great customer service.
My wife and I noticed potential moisture damage by our window and decided to call SERVPRO of Cienega to inspect. We met with Demil who was punctual and answered all of our questions and provided exceptional customer service throughout the process. Thanks Demil for all of your help!
We had our water heater spring a leak and soak into the dry wall of the water closet. Bel promptly contacted us for an appointment and we met Demil when he came out to survey the damage. He was very professional and thorough in explaining what he was doing and checking moisture levels. He explained what needed to be done and took the time to answer our questions. He really went above and beyond in finding the best solution that fit our needs and our wallet!!!
Demil set up a heater and fan to dry the walls over a weekend. Bel later followed up with us to check if there was any progress and to see if the heater was working. When Demil came back after a few days the walls were bone dry and everything was back to normal.
I can't stress this enough - great businesses start with great service. I am glad that they are a part of our community.
The best customer service, personal attention, responsive to any issues, questions, etc. In my case, they dealt with a water leak that ruined the wood floor and some walls. The remediation was quick and professional. They put in a new floor, walls, painted - everything. Excellent job on all of that, too. And timely.