What our Customers say...
I had the best experience! I recommend them to all my friends, family, and anyone else who is considering them.
Very good company, good response, good work to prep the damaged areas.
I recently had a leaky faucet that caused water damage to my kitchen. I gave SERVPRO my insurance information and they handled the job for me from start to finish. My kitchen looks better than it did before the leak. I couldn't be happier with the service I received throughout the entire job with multiple different team members.
SERVPRO was recommended by our home insurance agent as reasonable for estimating the cost of special jobs, such as ours was. Bel of SERVPRO was great to work with because of her professionalism. She was available for communication in regards to appraising, arranging, completing, and billing the job. We are very satisfied with our experience with SERVPRO of Cienega and happily recommend them.
I had some concerns about water damage. They came out the next day and checked all the areas that could have been wet. The technicians checked everything and they did not find any moisture anywhere. My wife and I can sleep much better at night now.
It was such a breeze working with this company. I had a water flood from a refrigerator and it affected my floors. They came out in no time and got my hardwood dried out and saved me a lot of money and time!
Demill and Bel are professional and nice. Yes. In this day and age, their kindness is a breath of fresh air. We had a leaky roof that wetted our walls. Our insurance did not cover the damage; we were quite stressed. Demill took our situation into consideration and totally took care of our needs. Thank you Demill and Bel! We appreciate you!
Very professional and knowledgeable and worked within our budget. Definitely recommend them.
They do the job right. Don't waste your money or time trying to go with anyone else!
This review has been long overdue. I'm not one to usually leave a yelp review, but Demil and his team at SERVPRO really went above and beyond to clean my house. I originally found them on Yelp after looking at various restoration companies and chose the Cienega location because it had such high reviews. Skeptical at first, however, after talking to Demil all my worries came to ease. Not only did they come and clean up the ash on my property, but they were professional every step of the way. Demil always kept me in the loop and explained what work was going to be performed on that day. I can't emphasize enough how much their workmanship spoke for itself!!!!! I felt like my house was in better condition than when it was brand new.
What really caught my attention was how easy they were to stay in contact with. Not once were my calls ever ignored and every voicemail I left was responded to within the hour. These small details in my opinion are what sets those who care about their work aside from those that don't.
I can wholeheartedly say when you are looking for a restoration company, definitely look no further than Demil and his team at SERVPRO!
SERVPRO of Cienega helped me with an issue at a rental property I own in Simi Valley. My water heater spilled its guts and damaged a closet and the adjacent room. I called SERVPRO of Cienega in the morning and Demil scheduled my service for later that afternoon. They showed up on time and were professional throughout the process. Demil checked in with me multiple times and took care of me through and through. Great customer service.
The team at this location is very professional, helpful, and easy to work with. They are knowledgeable and they will get the work done and make sure you are satisfied. They responded to my request almost immediately and handled the situation very well. 100% recommend them.
Very impressed with what SERVPRO did for my home. They dealt with my insurance and quickly handled everything, fixing and replacing everything that was damaged.
If disaster ever strikes again, they will definitely be the first phone call I make.
Demil was so helpful, kind and professional I called early In the morning for some help and he made room on his busy schedule to come out before afternoon that same day, I want to personally thank you for all your professional work Demil, I will definitely call if I need any of your assistance on anything again thank you.
My wife and I noticed potential moisture damage by our window and decided to call SERVPRO of Cienega to inspect. We met with Demil who was punctual and answered all of our questions and provided exceptional customer service throughout the process. Thanks Demil for all of your help!
We had our water heater spring a leak and soak into the dry wall of the water closet. Bel promptly contacted us for an appointment and we met Demil when he came out to survey the damage. He was very professional and thorough in explaining what he was doing and checking moisture levels. He explained what needed to be done and took the time to answer our questions. He really went above and beyond in finding the best solution that fit our needs and our wallet!!!
Demil set up a heater and fan to dry the walls over a weekend. Bel later followed up with us to check if there was any progress and to see if the heater was working. When Demil came back after a few days the walls were bone dry and everything was back to normal.
I can't stress this enough - great businesses start with great service. I am glad that they are a part of our community.
They did an amazing job and couldn't be happier!!!!!
The best customer service, personal attention, responsive to any issues, questions, etc. In my case, they dealt with a water leak that ruined the wood floor and some walls. The remediation was quick and professional. They put in a new floor, walls, painted - everything. Excellent job on all of that, too. And timely.
Called and asked some questions on how we can get a mold remediation done. They were fast, cost effective, and they helped me with everything I needed.